Understand each Participant Status and Contact Status to manage Participants efficiently and effectively, adhere to governance rules, and avoid over-contacting or contacting Participants who are in cooldown, blocklist, or opted out.
Participant Statuses are shown on Participants tables within Studies as they relate directly to their progress, whereas Contact Statuses are shown on Participant Profiles and in your People database as they relate to any outreach on any Study and your workspace governance rules.
Participant Statuses
Are you a visual learner? Jump down to see participant status flow charts by study type!
Not Contacted
Participant has been added to a Study but has not yet been contacted via email.
Not Eligible
Governance rules prevent outreach as the Participant should not be contacted.
Study Invite Sent
Participant has been sent an initial outreach email with a link to the survey, or a link to the screener if one is enabled for interview or unmoderated test Studies.
Screener Started
Participant has started but not completed a screener.
Screener Qualified
Participant completed screener and is auto-qualified.
Screener Not Qualified
Participant completed screener and is disqualified.
Screener Completed
Participant has completed the screener with no auto-qualification or disqualification.
Interview Invite Sent
Scheduler email has been sent to the Participant with a link to book time.
Interview Scheduled
Participant has scheduled an interview.
Interview Completed
Participant has completed the interview.
No Show
Participant agreed to the interview but did not attend the scheduled session.
Canceled Interview
Interview was scheduled but either the Participant or the host canceled it.
Test Invite Sent
Unmoderated test link has been sent with email.
Test Started
Participant has started but not completed the unmoderated test.
Test Completed
Participant has completed the unmoderated test.
Survey Started
Participant has started but not completed the survey.
Survey Completed
Participant has completed the survey.
Incentive Not Sent
Participant is still awaiting the incentive. Take action by sending an incentive email.
Incentive Sent
Incentive email has been sent to the Participant but not yet redeemed.
Incentive Claimed
Incentive has been claimed by the Participant.
Canceled
Any email sent to the Participant bounced.
Opted Out
Participant opted out from being contacted.
Contact Statuses
Free to contact
Participants can be contacted for research purposes.
Do Not Contact
Participant should not be contacted further.
In Cooldown
Participant was recently contacted or participated in a Study, or put on a manual or automatic cooldown based on Governance Rules, and should not be contacted yet.
Opted Out
Participant has opted out of research or unsubscribed and should not be contacted.
In Blocklist
Participant has been placed in the blocklist manually or by custom Governance Rules and cannot be contacted for research. Participants may be added to the blocklist for various reasons, such as repeated no-shows, dishonesty, or poor communication during research Studies. Blocklist Participants can be manually removed from the blocklist.
Update Participant Statuses
Participant Statuses can be manually updated as needed from directly within a Study.
Navigate to Studies from the navigation bar and select the name of the relevant Study to open it.
From the left sidepanel, select 'Participants' or the relevant Participant stage, such as 'Invited' or 'In Progress' for example.
Use the checkboxes to select the relevant Participant(s), optionally using the search bar or filters to narrow your search.
Select the 'Participant Status' button from the top of the table and select a new Participant Status from the dropdown.
In the popup, review your changes before selecting 'Change Status' to update.
Update Participants Who Complete Linked Surveys
The flexibility to manually Update Participant Statuses is also useful when using other survey tools linked to Rally Studies when selecting 'Link to a custom survey' during the survey or screener setup step in a Study. If your survey tool does not allow the use of redirect links, Participants who complete your screener or survey will not be updated to Done in Rally. Follow these general instructions to update your Rally Study Participants based on survey responses in your alternate survey tool.
Navigate to Studies from the navigation bar in Rally and select the name of the relevant Study to open the Study Overview.
Select 'In Progress' from the left sidepanel to view Participants with the "Survey Started" or "Screener Started" Participant Status.
In your alternate survey tool, review the list of people who have completed the survey and use that data side by side with your Rally Study to manually update the Participant Status for those Participants.
Select the checkboxes for the relevant Participants who completed the survey.
Select the 'Participant Status' button at the top of the table and select 'Survey Completed'.
In the popup, select 'Change Status' to save.
Next, if this survey included incentives, you can now select 'Pending Incentive' from the left sidepanel to send incentives to Participants in Rally.
Participant Status Flow Charts by Study Type
Participant statuses vary slightly depending on the type of Study, and whether or not a screener is included. See the flow charts below to understand the different states.
Interview Study
Survey Study
Unmoderated Test Study
