We’ve streamlined the incentive redemption flow to make it easier for participants to claim rewards. Participants claim their incentives with a single click - no more waiting, resending, or entering codes. It’s secure, seamless, and designed to scale with your research.
Participant Incentive Redemption Experience
When you send an incentive email to a participant, they receive an email with a secure link to claim their reward.
Customize the incentive email template ahead of time to add branding to include company logo and brand color, edit the text, and more.
They click the button/link in the email, which takes them to a Rally page with a Claim reward button.
They click the button and are instantly redirected to Tremendous to redeem their incentive - no verification code needed.
They'll be presented with a list of options available in their redemption region. Tremendous auto-detects the redemption region based on their IP location. They can browse all currently available options in their country, including Charity Donations, and make a selection. (There's still 1 more chance to change selections after!)
Recipients may be required to complete a captcha to verify they are human.
The recipient must always confirm the option they choose by clicking Redeem again. The relevant expiry details, merchant information, and Terms and Conditions can all be reviewed before the recipient finalizes their selection.
Depending on their selection, the page may redirect right to the selected website to claim or send an email directly to the recipient with instructions to use the reward.
Once claimed, the participant's status will update to "Incentive Claimed" in Rally. 👍
Incentives Security Measures
A unique hashed password is included in the claim link.
If verification fails (e.g., invalid link or expired hash), the participant enters a fallback 2FA flow that requires them to send a verification link to the email the incentive was issued to.
Passwords expire every 24 hours, and email verification requests are rate-limited to prevent abuse.
Learn more about using Rally Incentives
Set up and fund Budgets to use Rally Incentives for in-house recruitment Studies.
Enable incentives on a Study to increase response rates by offering rewards.
Send and manage incentives for in-house participants, and resend or cancel incentives individually or in bulk.
View and export incentive activity to report on what has been sent, claimed, and canceled. See which participants have received incentives, when, how much, and from whom.