UserTesting

Last updated: September 17, 2026

How does the UserTesting integration work?

Increase your UserTesting insights by leveraging easier access to your own users with Rally's CRM after connecting your UserTesting account. First, build a test in UserTesting. Set up your Study and email outreach plans in Rally and paste the UserTesting test link into your Rally Study. Launch your Study and recruit users as Participants. Capture rich, video-based insights with UserTesting, and see Participants updated to "Test Completed" in Rally once done. Track Participant engagement and incentivize your Participants directly in Rally.

Required user permissions

Before setting up the UserTesting integration, make sure you have the correct Rally user permissions.

Managing this requires the "Modify data integration settings" permission, which is included by default in the Admin, Ops Manager, and Developer/IT roles.

Setting up the UserTesting integration

  1. In Rally, navigate to Settings > Integrations.

  2. To the right of UserTesting, select Connect.

  3. A popup will appear requesting an API Token and a Webhook Token from your UserTesting account. You must log in to UserTesting to complete these steps.

  4. In a new tab, log in to UserTesting.

  5. In Rally, click the link in the popup to navigate to https://app.usertesting.com/developers/api_tokens.

  6. Create an API Token and a Webhook Token by clicking each Create button.

  7. Copy each token and paste them into the corresponding fields in the Rally pop up.

  8. Select Connect Account to finish.

Using the UserTesting integration in Rally

Now that you've connected your UserTesting account to Rally, you are ready to use UserTesting tests in Rally Unmoderated Test Studies.

The UserTesting integration only supports classic UserTesting studies. Next-gen Think-Out-Loud studies are not currently compatible with the Rally integration.

  1. In Rally, navigate to the Studies page and create a new Unmoderated Test Study.

  2. In the Test section, select UserTesting from the Test Tool dropdown.

  3. In the Enter Test URL field, paste the Invite Network session link from the desired UserTesting test.

  4. Finish setting up the rest of your study and proceed with publishing and invites.

Once participants get to the testing portion of the study, they will be redirected to your UserTesting test automatically. If your UserTesting account is connected, we will automatically track when Participants begin and complete the test, and their participant status will update to Test Started and then Test Completed in Rally.

It may take a few minutes for the participant's test completion from UserTesting to reflect in Rally. Reload the study page after a few minutes to see updates.