Rally’s customized onboarding process caters to your team’s distinct use cases, while our white-glove migration ensures a seamless transition. With quick access to our dedicated team, we set you up for success from day 1.
Customer Support Hours
Rally's customer support hours are 9am-7pm EST, but our team remains vigilant to ensure you're never blocked for urgent issues. Support requests flagged as urgent/high priority may be addressed outside support hours - we'll do our best to keep you going!
Rally's Powerful In-App Customer Support Resources
Ask questions to our AI chat bot, powered by our comprehensive Help Center.
Submit tickets for questions, feedback & feature requests, or bug reports.
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Dedicated On-Call Engineer
Whether it's a quick question, critical issue, or new feature to make your life easier, our team is always ready to jump into action. Our rotating on-call engineer is solely focused on customer issues every day, and will be looped into issues by our Support team.
Help Shape the Future of Rally
Through initiatives like beta groups and design partnerships, we invite our clients to actively participate in shaping the future of Rally, ensuring that their voices are not only heard but integral to our development process.
Feedback and feature requests shared by our brilliant customers are the insightful fuel that drives the progress and growth of Rally! Don't hesitate to contact Support or your dedicated Customer Success manager to share your fresh ideas, current workflows that demonstrate areas of opportunity, and brainstorm with our team!
Complete Resource Guide
Our comprehensive Help Center enables you to confidently get quick answers, submit feature requests, chat with our team, and report product issues.
Our Help Center is a living resource that is continuously updated, expanded, and improved. Please contact Support with any feedback, suggestions, and new articles you'd like to see! Our dedicated Product Specialist is committed to helping provide your entire organization with tools for success in becoming Rally research experts!