During daily overnight data syncs, Rally updates your people records for any values that have changed or been added in the connected database. You may also have enabled the option to create new people in Rally during sync.
When a person record exists in Rally but is missing in Snowflake, Salesforce, or Big Query (record was removed or deleted), you can determine what action Rally takes.
Do nothing
Opt out missing people in Rally (NEW)
Delete missing people in Rally (hidden)
Our new data-sync option to opt out on deleted externally is here. Now, when contacts are deleted in Salesforce/Snowflake/Big Query, Rally can just mark them as opted-out on sync to prevent them from being contacted and retain research data.
Update Sync Preferences for Missing Records
Select your workspace name to open Settings and select Integrations.
Select Manage next to Snowflake, Salesforce, or Big Query.
In the Sync Configuration tab, under Preferences, use the dropdown to configure what Rally should do with records deleted externally:
Do nothing
Opt out missing people in Rally (NEW)
Delete missing people in Rally (hidden)
Select Save Changes to apply.